Submit a Support Ticket

Acquire Digital provides inclusive support for all of our ongoing products and services during the life of the contract. This service is provided to all customers using this form. Any clients with support contracts and/or trialing the software (e.g. priority support SLA, pro-active support, custom build solutions) will have been provided with a support contract with priority contact details and may use those or this form to raise a ticket. If you do not have a support contract, your ticket will be reviewed and dealt with as the support team are able, noting that priority will be given to those with contracts.


⚠️ Note: that support will only be provided to approved contacts for your organization.

In one sentence, please summarize the issue you are experiencing. We want you to be operational as quickly as possible. 78% of typical issues are already identified in our Knowledgebase. To see if your issue has an easy fix, suggestions may be given to you from our knowledgebase by this system based upon what you provide here. Or, click the Help Button to search yourself.

Please describe the issue you are experiencing. Include as much detail as possible to enable our team to review and resolve the issue as quickly as possible (missing information may mean the resolution is delayed as we may need to request this from you during the course of supporting you). Good practise is to include details such as: - When was the issue first noticed (is this a new install, or one that has been working and stopped working) - Is this affecting just one unit or multiple ones? - Have there been any recent changes (hardware, system updates, changes by personnel or third party systems)?

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