Acquire Digital Support

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Recent activity by Acquire Digital Support Sort by recent activity Recent activity Votes
  • Deleting Store Logos in the Wayfinder CMS

    Question: Can you delete a Store Logo? Answer: No. You cannot delete a Store Logo once set, however you can replace this with an alternative Logo (which meets the same dimensions and specification).

  • Acquire2Go Does Not Play Media When Scheduled in Playlist Override Scheduling For One Day

    Question: Our Client reports when they schedule a piece of Media to play for only one day it is skipped and does not appear on the Player, how can this be resolved? Resolution: To resolve this issu...

  • Using Multiple Acquire Editors or Site Licence

    Question: It is possible to have multiple users using Acquire Editor?  Resolution: In situations where multiple users wish to work on the same project, Acquire Editor can be purchased as a Site Lic...

  • Recovering Projects using Acquire Project Recovery/Sync

    Question: Is there way of recovering a deleted project, that was previously uploaded to an Acquire Player via the PLUS! Network? Resolution: Yes.  Acquire Editor has a useful feature called Project...

  • Player Reports

    Question: Is there any way we can see what Media or Pages have been playing? Resolution: Yes.  Player Reports allows you to query Players on your PLUS! Network account for a list of media and pages...

  • Can Flash Animation be used on a Page

    Question: Can flash animation be used on the pages?  For example how would I insert an animated banner advert?  It seems Flash is not a preferred format. Information: Actually Flash is one of the i...

  • White Screen or Out of Order Message Displayed on Acquire Player

    Question: I have deployed content to my Acquire Player, but have been advised the screen is white.  I have double-checked this using Site Manager and this is true, however when pressing Escape I g...

  • Activate Acquire Editor Apps (Plugins) and Helpers

    Question: I am using Acquire Editor and need to use a feature that is not accessible, for some reason it is showing as being greyed out.  How can I use this feature? Resolution: Acquire Editor u...

  • Acquire Player fails to load on Windows 8.1 start-up

    Question: I have just installed Acquire Player on Windows 8.1 but when the PC is restarted I only get the Windows tiled view (Start Menu) with missing icons and Acquire Player does not automatical...

  • Unable to Connect to Acquire Lite Player

    Question: Why I am unable to connect to my Acquire Lite Player? Resolution: In the event you are unable to connect to your Acquire Lite Player, you should check: 1) to see if the Acquire Lite P...