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Hiten Patel

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Activity overview

Latest activity by Hiten Patel
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    Hiten Patel created an article,

    Error Building Deployment when sending via the PLUS! Network

    Question: Why do I get a Error Building Deployment when trying to Deploy from Acquire Editor? Resolution: The error is most likely caused from a missing ACQ in your C:\ProgramData\Acquire\acq folde...

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    Hiten Patel created an article,

    Reporting Server Reports not being received

    Question: Why I am not receiving Reporting Server Reports, such as Proof of Playback? Answer: Please check the details are still valid, e.g. email address and are not being sent to Spam.  We have a...

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    Hiten Patel created an article,

    Duplicate Playlist Appearing in Acquire2Go

    Question: When I make changes to an Playlist and save in Acquire2Go, I am displaying a duplicate Playlist of the same name, why does this occur? Resolution: This can occur if you click Back or Refr...

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    Hiten Patel created an article,

    Enable or Disable Logs in Acquire Editor

    Question: Can Acquire Editor produce Logs for investigation, similar to Acquire Player Logs? Resolution: Yes.  Acquire Editor can provide a number of useful Logs, e.g. AcquireEditorPremier (the mai...

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    Hiten Patel created an article,

    Can we use an Ad-Blocker on our CMS Website?

    Question: Can we use an Ad-Blocker on CMS Website? Answer: No.  Ad-Blockers, such as Adblock Plus may incorrectly detect elements of a CMS Website as Ads and block or reduce functionality in naviga...

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    Hiten Patel created an article,

    Unable to load Task Manger when using Interact with Desktop Session

    Question: When clicking on the Taskman button in an Interact with Desktop Session, I only get a message that says Task Manager has been disabled by Administrator.  I can use the Cmd button and run ...

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    Hiten Patel created an article,

    Error receiving schedule message in DeployLog

    Question: I am sending a Deployment to some Acquire2Go Players which are in a valid Group but the Player signals Deployment issues.  I have checked to see if the Units are in contact, which they ar...

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    Hiten Patel created an article,

    PageMonitor Timeout

    Question: What is PageMonitor Timeout? Answer:  PageMonitor: Timeout is a system that monitors Pages that not be quitting or unloading automatically.  Typically if a Page is in this state it will b...

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    Hiten Patel created an article,

    Using Transitions in Acquire2Go

    Question: Is it possible to use Transitions in Acquire2Go? Resolution: No.  Acquire2Go does not currently support this. Please note: Transitions in Acquire Player installed on Windows 10 are also c...

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    Hiten Patel created an article,

    Adding a New User in Acquire Editor

    Question: Is it is possible to Add New Users to Acquire Editor and control the level of access they have? Resolution: Yes.  You can add several Users Acquire Editor, who are then required to login ...