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Hiten Patel

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Latest activity by Hiten Patel
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    Hiten Patel created an article,

    Unable to click on Add New Report or Add Scheduled

    Question: When logging in to the http://playerreports.co.uk/ site, I am unable to click on Add New Report or Add Scheduled.  Why?  Resolution: By default some PLUS! Network Accounts only allow you ...

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    Hiten Patel created an article,

    K-Lite Codec Tweak Tool

    General Fixes The first two fixes detect broken VFW/ACM codecs and DirectShow filters. This will perform a scan of the Windows Registry looking for invalid references to codecs and filters. Such in...

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    Hiten Patel created an article,

    Screen noise effect when playing Video

    Question: We are currently experiencing an issue with some video files in Acquire Player, which appear to suffer from a noise effect and the edges of the text on screen is not clear.  As the conten...

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    Hiten Patel created an article,

    Deployment fails due to missing files on the PLUS! Network

    Question: I have Deployed from Acquire2Go but the Deployment does not appear to be starting, why? Answer: Firstly you should check the Media tab of Acquire2Go and ensure the relevant missing Media ...

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    Hiten Patel created an article,

    Using Slideshow with Acquire2Go Hybrid

    Question: Can the Slideshow ACQ be used to show images on a Acquire2Go Player? Answer: Yes. You can display a set of images using the Simple Slideshow ACQ, using Acquire Editor and Deploying to Acq...

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    Hiten Patel created an article,

    Error Building Deployment when sending via the PLUS! Network

    Question: Why do I get a Error Building Deployment when trying to Deploy from Acquire Editor? Resolution: The error is most likely caused from a missing ACQ in your C:\ProgramData\Acquire\acq folde...

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    Hiten Patel created an article,

    Reporting Server Reports not being received

    Question: Why I am not receiving Reporting Server Reports, such as Proof of Playback? Answer: Please check the details are still valid, e.g. email address and are not being sent to Spam.  We have a...

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    Hiten Patel created an article,

    Duplicate Playlist Appearing in Acquire2Go

    Question: When I make changes to an Playlist and save in Acquire2Go, I am displaying a duplicate Playlist of the same name, why does this occur? Resolution: This can occur if you click Back or Refr...

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    Hiten Patel created an article,

    Enable or Disable Logs in Acquire Editor

    Question: Can Acquire Editor produce Logs for investigation, similar to Acquire Player Logs? Resolution: Yes.  Acquire Editor can provide a number of useful Logs, e.g. AcquireEditorPremier (the mai...

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    Hiten Patel created an article,

    Can we use an Ad-Blocker on our CMS Website?

    Question: Can we use an Ad-Blocker on CMS Website? Answer: No.  Ad-Blockers, such as Adblock Plus may incorrectly detect elements of a CMS Website as Ads and block or reduce functionality in naviga...