Avatar

Hiten Patel

  • Total activity 514
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 260

Activity overview

Latest activity by Hiten Patel
  • Avatar

    Hiten Patel created an article,

    Enable or Disable Logs in Acquire Editor

    Question: Can Acquire Editor produce Logs for investigation, similar to Acquire Player Logs? Resolution: Yes.  Acquire Editor can provide a number of useful Logs, e.g. AcquireEditorPremier (the mai...

  • Avatar

    Hiten Patel created an article,

    Can we use an Ad-Blocker on our CMS Website?

    Question: Can we use an Ad-Blocker on CMS Website? Answer: No.  Ad-Blockers, such as Adblock Plus may incorrectly detect elements of a CMS Website as Ads and block or reduce functionality in naviga...

  • Avatar

    Hiten Patel created an article,

    Unable to load Task Manger when using Interact with Desktop Session

    Question: When clicking on the Taskman button in an Interact with Desktop Session, I only get a message that says Task Manager has been disabled by Administrator.  I can use the Cmd button and run ...

  • Avatar

    Hiten Patel created an article,

    Error receiving schedule message in DeployLog

    Question: I am sending a Deployment to some Acquire2Go Players which are in a valid Group but the Player signals Deployment issues.  I have checked to see if the Units are in contact, which they ar...

  • Avatar

    Hiten Patel created an article,

    PageMonitor Timeout

    Question: What is PageMonitor Timeout? Answer:  PageMonitor: Timeout is a system that monitors Pages that not be quitting or unloading automatically.  Typically if a Page is in this state it will b...

  • Avatar

    Hiten Patel created an article,

    Using Transitions in Acquire2Go

    Question: Is it possible to use Transitions in Acquire2Go? Resolution: No.  Acquire2Go does not currently support this. Please note: Transitions in Acquire Player installed on Windows 10 are also c...

  • Avatar

    Hiten Patel created an article,

    Adding a New User in Acquire Editor

    Question: Is it is possible to Add New Users to Acquire Editor and control the level of access they have? Resolution: Yes.  You can add several Users Acquire Editor, who are then required to login ...

  • Avatar

    Hiten Patel created an article,

    HEVC (H.265) Support

    Question: Does Acquire Player support HEVC (H.265)? Answer: Yes.  Providing you have a Codec or Codec Pack installed which is 32-bit DirectShow compatible.

  • Avatar

    Hiten Patel created an article,

    Modified Hybrid Template Pages causing an Error

    Question: I am trying to use an Acquire2Go Page that was created using from a Hybrid Template from Acquire Editor, however it is now displaying the following error, Warning: the template this page ...

  • Avatar

    Hiten Patel created an article,

    Unable to Save Acquire Settings

    Question: When sending a Deployment to a Unit has resulted in a black screen, having checked the logs I can see the following error, Unable to Save Acquire Settings.  What is the cause of this and ...