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Acquire Digital Support

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Latest activity by Acquire Digital Support
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    Acquire Digital Support created an article,

    Installing and licensing the Player (Seneca Data)

    To simplify the installation and setup of the Acquire player with high quality hardware, we have partnered with Seneca Data (senecadata.com) who are able to provide Digital Signage player hardware ...

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    Acquire Digital Support created an article,

    Acquire2Go Does Not Play Media When Scheduled in Playlist Override Scheduling For One Day

    Question: Our Client reports when they schedule a piece of Media to play for only one day it is skipped and does not appear on the Player, how can this be resolved? Resolution: To resolve this issu...

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    Acquire Digital Support created an article,

    Deleting Store Logos in the Wayfinder CMS

    Question: Can you delete a Store Logo? Answer: No. You cannot delete a Store Logo once set, however you can replace this with an alternative Logo (which meets the same dimensions and specification).

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    Acquire Digital Support created an article,

    Using FFmpeg Video Transcoder

    Question: How do I setup and use the Video Transcoder in Acquire Editor? Answer: The FFmpeg Video Transcoder is designed to convert video (and audio streams) to a standard .avi for a more stable an...

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    Acquire Digital Support created an article,

    Unable to click on Add New Report or Add Scheduled

    Question: When logging in to the http://playerreports.co.uk/ site, I am unable to click on Add New Report or Add Scheduled.  Why?  Resolution: By default some PLUS! Network Accounts only allow you ...

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    Acquire Digital Support created an article,

    K-Lite Codec Tweak Tool

    General Fixes The first two fixes detect broken VFW/ACM codecs and DirectShow filters. This will perform a scan of the Windows Registry looking for invalid references to codecs and filters. Such in...

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    Acquire Digital Support created an article,

    Screen noise effect when playing Video

    Question: We are currently experiencing an issue with some video files in Acquire Player, which appear to suffer from a noise effect and the edges of the text on screen is not clear.  As the conten...

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    Acquire Digital Support created an article,

    Deployment fails due to missing files on the PLUS! Network

    Question: I have Deployed from Acquire2Go but the Deployment does not appear to be starting, why? Answer: Firstly you should check the Media tab of Acquire2Go and ensure the relevant missing Media ...

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    Acquire Digital Support created an article,

    Using Slideshow with Acquire2Go Hybrid

    Question: Can the Slideshow ACQ be used to show images on a Acquire2Go Player? Answer: Yes. You can display a set of images using the Simple Slideshow ACQ, using Acquire Editor and Deploying to Acq...

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    Acquire Digital Support created an article,

    Error Building Deployment when sending via the PLUS! Network

    Question: Why do I get a Error Building Deployment when trying to Deploy from Acquire Editor? Resolution: The error is most likely caused from a missing ACQ in your C:\ProgramData\Acquire\acq folde...