Acquire2Go Deployment not displaying on the Unit

Question:

I have clicked Deploy in Acquire2Go, the Unit is in contact and the Dashboard is showing the Deployment is complete.  However the content is not updated to Unit, why?

Resolution:

This problem may occur if the Unit was recently Decommissioned, i.e. replaced due to a fault and subsequently recommissioned on the PLUS! Network.

However in the first instance, check the last DeployLog in C:\ProgramData\SaasPlayer\deploylog\ as this gives the best indication why this occurs.  If you are clicking Deploy in the Acquire2Go Portal and you have waited 30 mins and not changes have occurred but the Dashboard or Site Manager reports complete.

You may see 160926|135146|361|Schedule is empty, using project defaults in the DeployLog on the Unit.  In this case the you should check to see if there is a Unit associated to the Acquire2Go Group for the Project, as shown:

If there are no Unit(s) saved, Deployments may still go through but the Schedule or Playlist is not updated on the Unit and as such the content will not play.  To resolved this, drag the appropriate Unit to the correct Acquire2Go Group (in this case Test Group), click Save and Deploy again. 

TIP: we recommend NOT to make multiple Deployments in the event of issues, as it usually takes 15 minutes at least for changes to updated, begin or be displayed.  In such cases, sending one-after-another simply generated another DeployLog and may make difficult to isolate the problem.