Normal Users in Acquire2Go Users cannot Deploy Playlists despite having correct Account Privileges

Question:

We have added a new Sub-Playlist for Normal Users to be able deploy to their respective Workgroups, but this is not updating to the Acquire2Go when they deploy and is reported by all users.  We have not made any changes to the User Account Settings and are sure these are correctly set. What is the problem?

Resolution:

In the first instance you should check why a deployment fails, using Site Manager and the deploylogs from the Acquire2Go Player(s) in question.  Secondly, check to ensure a Normal User is actually able to deploy and NOT just signal a deployment is ready for deployment.

When there is an update or change made to the Playlist (or Sub-Playlist), such as if you add something new or wish to change the Playlist an Acquire2Go Players is currently set to or Player Groups.  As this is typically managed in the Master account, i.e. the Groups Tab, you MUST deploy this from the Master account for the changes to take effect and once completed a Normal User will be able to deploy as normal.

Please note: you only need to select All shared content not specific to any Workgroup to do this, as shown:

IMPORTANT: A Normal User is also required to log out and log in for any changes to take effect.