We have multiple users set up to receive PLUS! Network alerts by email for various Exceptions & Resolutions. However, only some users are actually sent emails, why does this occur and how can this to be resolved?
Typically this occurs when the settings are incorrect in User Accounts. In the first instance please check the User's details are correct, such as the email address itself and the setting to send alerts is enabled for the user. Please note: affected users should also be advised to check to see if emails are not being delivered in to a Spam folder or a filtering application has not quarantined the notification message.
This can also occur if the PLUS! Network Account the user logs in to, has only one Site and User can view all sites (not just the sites they have been assigned to) is NOT checked. As the system determines the user is not assigned to any site and therefore this option MUST be enabled in the User Editor of Manage User Accounts setting for them to receive alerts.