I am using Acquire Player and Acquire Editor on Virtual Machines, since changing the MAC address on the Acquire Player it asked for reactivation. How can I reactivate this?
In order to stop this from occurring again, please use the Licence Activation Manager and click Deactivate Licence before you make any changes, then once Network/Virtual Machine changes are complete, simply click Activate. Which is the correct method of deactivating and moving a Licence, e.g. if you wish to migrate the software to a new system.
However, if you forget to do this and happen to change the MAC address first, once the Virtual Machine is started again Acquire will ask for the software to be activated again. You can simply click Activate, from within Licence Activation Manager in the Acquire Start Menu item.
Please note: you may find that you are unable to release the licence using the Licence Activation Manager or cannot reactivate automatically as it locked, and may be a result of a change of MAC address.
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