Is it possible to create and monitor specific alerts about the state of the Players on the PLUS! Network?
Yes. Using Site Manager you are able to use a number of default PLUS! Network notifications and add many more. This is in order to raise a ticket and give you an email or SMS alert should an particular event occur. A typical example being, you can ask the system to alert you when an Acquire Player goes out of contact (i.e. the connection to the PLUS! Network drops out for over 15 mins).
This is beneficial to help ensure the smooth operation of Acquire Player and reduce downtime should a problem arise. When an alert is raised by receiving an notification you have more time to try resolve the issue. In most cases if a notification is raised for an Acquire Player dropping out of contact, the system can also close the ticket once the connection resumes. Meaning the system provides a level of automation. In other examples you may want to be alerted of a hardware problem, such as low disk space and therefore allowing you to take action before you next deploy content and fill up the remaining space.
To set-up Exceptions and Resolutions:
1. Login in to the account that you wish to set-up in Site Manager.
2. Select Exceptions and Resolutions...
3. Add..., Edit... or Delete... the Exceptions and Resolutions.
4. To change the settings on an existing item in the list, click Edit... or double-click on it. You can also change the Priority - giving you an email and/or SMS if there is a problem on the Acquire Player. The level of priority may depend on how critical the Player is in terms of your management of the account and user. Additionally, you may also want an alert when the problem has been resolved. In which case you can also edit Resolutions. Please note: the type of event is selected and added from the left-hand side in to the right-hand side. You may also want to change the trigger level for certain events, as shown below:
5. Click OK to save any changes. You can also go back to the original default settings by using the Revert to Default Exceptions... button, which can be used if you have made changes that you no longer need or want.
IMPORTANT: once you have set-up your Exceptions and Resolutions you must ensure the relevent option is enabled for the user(s) that you want the alerts to be sent to. See Setting Up PLUS! Network Email Notifications In Site Manager for information on how to do this.
It is also worthwhile to note, that a system like this may produce alerts that you may not need or in some cases, receive too many. In which case it is good idea to set-up and test. Inevitably you will need to some modify settings based on the way it is working for you.
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