Preview makes Acquire Editor display Out of Order but no Helpers are being used

Question:

After creating a project with or without pages and scripts, when I press Preview, Acquire shows nothing and shortly afterwards goes out of order, why does this happen?

Resolution:

This normally happens when pressing Preview from within the Script Editor, the Main Menu or Scheduler and you are not using helpers in your project.

If enough pages in a row cannot be shown (configurable in the Player Settings), Acquire Editor will go Out of Order automatically.

A page cannot be shown if it is missing or cannot play any piece of media on it. Also if a script is calling a page which does not exist, this will have the same effect.

You need to ensure that your script contains pages which can be shown.

Check:

1. Make a page in your Playlist which does not rely upon any media which might not be there or accessible.  To do this, turn on the option in the page (Page Control) for Ignore Page Errors this way the page will still display all of the other media.

2. Ensure that all of the pages in your Playlist still exist (you may have renamed the Page ID or deleted the page).  We recommend using the Integrity Checker to test that your scripts have not got missing pages.  To access this, from the main menu, choose the project you wish to work with and press Edit. At the bottom of the Project Settings screen is a link to the Integrity Checker. Once this is run, you can see all of the issues with your project, including Scripts with missing Pages.  Delete the entries in the script or edit them to point to the correct pages.