I am sending a Deployment to some Acquire2Go Players which are in a valid Group but the Player signals Deployment issues. I have checked to see if the Units are in contact, which they are. What is the cause of the issue and how can be resolved?
In this case, the DeployLog shows Error receiving schedule (as shown below). This would indicate an error in a Playlist, such as missing file.
171010|112322|361|Ignore Startup Settings = |
171010|112322|361|Setting Original Project Startup: Mode = 0; Value = |
171010|112322|361|Getting File Location List|
171010|112323|999|*Attempting to download SAAS player database from File Server 4|
171010|112327|361|Connecting to file server "File Server 4"|
171010|112328|361|Successfully authenticated for download from file server "File Server 4"|
171010|112328|999|*Downloading SAAS player database (attempt 1 of 5)|
171010|112332|999|*Unit not located inside of a group. Saas mode disabled.|
171010|112337|361|Scanning for required pages and files|
171010|112337|361|Locating required files...|
171010|112337|361|All media and script files are up-to-date.|
171010|112337|361|Downloading kiosk schedule|
171010|112337|361|Error receiving schedule.|
171010|112337|361|#Update Failed: , Will try again soon...|
171010|112337|360|*, Will try again soon...|
171010|112342|306|LogFile Destroy Method Called. Shutting down log file|
Typically, you should see an error message when trying to Deploy, such as:
In this case, you should NOT ignore such errors and attempt to resolve these to avoid Deployment errors. To resolve this problem, check to see if the media is still in the User's Media folder, as this may have been deleted in the past and/or go to the Playlist in question and simply click Save and Deploy again.
TIP: the Activity Summary and Filtering can help to identify a range of actions that a User performed and provides an audit trail of events. In this case the 0016.mp4 was deleted several weeks before the Deployment was sent.